Frequently Asked Questions

No — you can book any activity as a guest without creating an account. Just fill in your details at the time of booking.

An account does make things quicker and easier though — see why create an account.

If you book while signed in to an account, you get:

• Your details filled in for you — no retyping your name, phone and postcode every time.
• Saved family members — add your children once, then just tick their names when booking. See Manage Family.
• My Bookings — see all your upcoming sessions in one place, with your booking references, receipts and add-to-calendar links.

Bookings made as a guest aren't linked to an account, so they won't appear in My Bookings — so it's worth signing in before you book.

1. Click My Account — it's in the menu on the home page, or at the top of the Book an Activity page.
2. Choose the Register tab.
3. Enter your name, date of birth, postcode, email, phone number and a password (at least 6 characters).
4. Press Register — you'll be signed in straight away.

Once you're signed in, a bar at the top of the page shows your name, with links to My Bookings and Manage Family.

Click My Account, type your email address into the Log In form, then click Forgot password?. We'll email you a link to set a new one.

If it doesn't arrive within a few minutes, check your junk or spam folder.

1. Go to the Book an Activity page. If you have an account, sign in first.
2. Choose the activity from the tabs at the top.
3. Tap the session(s) you want — each one shows whether it's Available or Full.
4. Fill in your contact details and choose who's attending — yourself, your child / children, or both.
5. Choose how to pay (where there's a choice) and press the book button.

You'll then see a confirmation with your booking reference — see how do I know my booking went through?

Yes — just tap each session you want before booking. You'll be booked (and charged) for every session you select, all in one go.

Yes. When booking, tick Book a place for my child / children and add their details. You can book for yourself and your children together in the same booking.

If you have an account, save your children in Manage Family and you'll just need to tick their names each time.

Once your booking is complete, a confirmation appears on screen showing:

• your booking reference (e.g. NW-K3F9QZ)
• the activity, session date(s) and time(s), and who's booked on
• how you paid — with a link to your receipt if you paid online.

Please keep a note of your booking reference (a screenshot is fine) and quote it if you need to contact us about your booking. If you were signed in, the booking will also appear in My Bookings.

Yes. Press Add to calendar on the booking confirmation. This works with iPhone, Outlook and Samsung calendars, and includes a reminder an hour before. If you use Google Calendar, use the Google Calendar link just below the button instead.

If you were signed in, you can also add any upcoming session from My Bookings later.

Full sessions are marked Full and can't be selected. Try another date, or get in touch with us.

Manage Family lets you save your children's details to your account once — name, date of birth and any notes (such as dietary or medical needs). Then, when you book, you simply tick their names instead of typing everything in again.

Ages are worked out automatically from their date of birth, so they're always up to date. You'll need an account to use it — see how to create one.

1. Sign in, then click Manage Family in the bar showing your name.
2. Press + Add a family member and fill in their details — or change the details of someone already listed.
3. Press Save under that person. Changes aren't kept until you press Save.

To remove someone, press Remove next to their name.

You can pay online by debit or credit card when you book. For some activities you can also choose to pay at the venue instead — if that's available, you'll see the option when booking. Free activities don't need any payment.

Yes. Online payments are handled by Square, a secure, established payment provider. Your card details are entered into Square's own secure payment form and go straight to Square — they're never seen or stored by Northwood Stadium or this website.

If you pay online, press View / save receipt on the booking confirmation to open your receipt, which you can print or save. If you were signed in, there's also a Receipt link on that booking in My Bookings.

If you pay at the venue, please ask the team on the day.

Sign in, then click My Bookings in the bar showing your name — or open My Bookings now.

It lists all your upcoming sessions, soonest first, with the date, time, who's booked on and your booking reference. Once a session has finished, it drops off the list.

The most common reasons are:

• You weren't signed in when you booked. Guest bookings aren't linked to an account, so they don't appear in My Bookings — but the booking itself is still valid.
• You're signed in to a different account from the one you booked with.
• The session has already finished — My Bookings only shows upcoming sessions.

If you're unsure whether you're booked on, contact us with your booking reference and we'll check for you.

These are booked separately from activities:

• 3G pitches and the sports hall — book through Pitchbooking.
• Gym and track memberships — sign up through our membership page.

Northwood Stadium, Keelings Road, Northwood, Stoke-on-Trent, ST1 6PA — see the map.

Monday – Friday: 10:00 – 22:00
Saturday – Sunday: 09:00 – 17:00

Email info@northwoodstadium.co.uk or call 07547 438786. If it's about a booking, please include your booking reference.